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Returns and Shipping

Returning Items To Us

If you need to return an item, please send it back to the following address:-

RETURNS DEPT (RMA: xxx)  <=== replace xxx with your order number
Andreas Cater Sports
The Stanway Centre
Peartree Road
Colchester
Essex
CO3 0JX
United Kingdom

IMPORTANT:
DO NOT FORGET TO ADD YOUR ORDER NUMBER.

You do not need to let us know by email or phone you are returning an item or items unless faulty.


Returns Policy

You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper (UK mainland), however, in many cases you will receive a refund more quickly (generally within 1 working day) of us taking receipt of your goods. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 3 business days).  

Due to their nature, personalised items can not be returned unless otherwise damaged or faulty. We accept no liability for incorrect information supplied at time of ordering for personalised items including stamping and printing or manufacturing to specific instructions.

 

Christmas Returns and Exchanges

In addition to the above policy, we will honour returns and exchanges on items purchased between 1st December and 14th December purchased on our website, until the 15th January the following year to accommodate for Christmas gift purchases during this busy period.

 


Damaged or Faulty Goods

Items that are delivered damaged, or incur fault during the first 30 days of ownership are legible for a replacement or refund. You must Contact Us at the time or as close to when the fault occurs or the damage was first noticed so we may process your replacement or refund as soon as possible. 


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We will deliver your item within 45 days of purchase (UK & Ireland) or other confirmed delivery date should your order be delayed or confirmed delayed delivery at the time of purchase. At this time we will cancel your order and refund any monies due under this contract without delay.

If you do not receive your goods and your order is shown as signed for by someone in your address or a neighbour or otherwise delivery has occurred, please let us know within 10 days of the date of the signature. After this time your order will be recorded as received by yourself and no further claim for loss may be made.


VAT & Customs Duties

VAT will be deducted, at the applicable UK rate for items exported to countries outside the European Union. UK VAT rates currently range from 0-20% depending on the product.

All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes. Andreas Carter Sports cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.

Andreas Carter Sports can also not be held liable should local customs officials decide to hold or confiscate items for any reason.